Filed 28 May 2021 by Jermika
I called to let them know they messed up my order, so my pizza would be ready when I returned to the store. They said the manager told them to wait until I got to the store to see the wrong pizza to make my order. So not only did they get my order wrong, I had to wait for them to make me another pizza. The manager already had an attitude when he called back to tell me to bring the untouched pizza back. I order at this store at least 2x a month and something is always missing or wrong. My kids love dominos but I think it is time to stop going there. After telling them I wasn’t waiting and I wanted a refund the crew member told me she would have to cancel my original order and then do another order which would have resulted in my card being charged 2x. After telling her I left my card at the house she called the manager and he informed her that I had 2 choices, to wait for another pizza to be made or take a store credit. I informed them I couldn’t wait because I had to go to work. I still ended up late because of the wait in trying to get a refund and find something else quickly for my children to eat.
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