Filed 7 Oct 2021 by Shirley
ordered pizza for deliver for my grandson’s birthday. lt was to be delivered to Turners Fall Ma. The driver called me and said the person was there so I asked what address was he at. He was at and address in Greenfield, Ma and said he had 3 more stops before he could be in Turners Fall. I told pizza would be cold and I would like to reorder. He asked me to call the store. I did and explained the situation the person on the phone said I would need to speak to his manager. I did and again explained. She said there was nothing she could. I asked for her name and she said she could not give that. I asked for her Managers name and she would not give that out and cancelled my order. I called back again hoping to get her boss and she said if I called again she would file harrasment charges. I have never been treated so rudelly. I order from this establishment at lease 3 time a month and have never had a problem. This is unaaceptable customer service and beyond professional. The manager was female, would not give name, was working 10062021 around 7-8 ir 9 PM.
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