Domino’s Pizza complaint: Very POOR service

Hi, I am one of domino’s biggest customers and have spent a lot of money on many occasions from my local office in Newark Delaware. I order at least twice a week and each time I do my order is the same. I specifically stated in the notes, as I always do for the wings to be extra crispy well done. The wings were not even fully cooked at all once they arrived. I proceeded to call and the manager on duty called me back after a employee apologized for the issue and would send another order of wings out. Minutes later the manager called back with a some frustration I don’t know of. He asked what exactly was my issue I kindly explained. He began to tell me that the wings were not specified and I explained that it in fact was. Some of the employees knows I’m a regular customer. He then rudely began to not even try to make things better by simply refunding my money or send out another order of wings that were at least fully cooked. He completely dismissed me and then hung up in my ear without warning. I called back I was informed by another employee that he was told that if I call back to tell me my money will be refunded. But the issue I have is that he gave me none of these options. He didn’t even try and I was very polite about the situation. I never call for things that can be worked out or someone with a little sass because it happens. So for me to make this complaint I feel disrespected and treated as if he didn’t have the time to address this. Just horrible!