Domino’s Pizza complaint: Uckfield delivery fiasco

On Friday last, 9th April, I ordered 10 pizzas from the Uckfield store over the phone. The total of my order was £13.02. I chose to order it by phone instead of on line as I had a couple of specific orders and wanted to be sure that I received exactly what I needed. This in itself took quite some time as the foreign man was unable to understand what I was asking for (a Mighty Meaty without mushrooms, peppers chillis). He even asked me to hang up and he would call me back in a moment as he had to cut up pizzas for someone else!
I asked for it to be delivered at 1230 and was told it would be 1pm instead as they only had one driver. I said we’d split the difference and that 12.45 would be acceptable. I gave the postcode clearly and explained that they were for a business meeting and that I was on the Bell Farm Industrial Estate and for the driver to call me when he was on his way as sometimes it can be tricky to find.
12.45 came and went, 12.50 – nothing. I called the store and was told that the driver was on his way. 1pm – nothing. I called again and was told that he’d forgotten one pizza, had had to go back to the store but was now definitely on his way. Five minutes later the driver called me to assure me he WAS on his way so I was clearly lied to on previous calls to the store.
1.10 the driver called me saying that he was at a block of flats and that the person at number 14 hadn’t ordered pizzas – he was at the wrong address. After much toing and froing in trying to establish exactly WHERE he was so I could direct him to me, we agreed to meet in MacDonalds car park which was about midway between us.
Imagine my horror then to realise, when I had met him in MacDonalds car park, that he was ON FOOT! There was absolutely no way he was ever going to come to my address and he said that because there is extensive roadworks going on in the middle of the town, it was easier for him not to have to get in his car!
I cannot tell you how furious I was by this stage. Not only were my pizzas at least half an hour late (45 minutes from the time I actually asked them to be delivered by) but I had also had to leave work and drive to the car park to meet him and collect the pizzas. I might as well have ordered them for collection and at least then they would have been on time and hot. Alternatively my colleagues were presented with less than piping hot pizzas almost an hour after they had scheduled their break in the meeting.
Having paid £130 for pizza I am absolutely appalled at the service level provided by the store and will not be using Dominos for delivery again.