Filed 14 Feb 2021 by Montauge
This is the third time I’ve had to cancel an order. This order was for $30, a family meal for my kids and pregnant fiance. The order was out the oven at 8:40pm and was still in the store, I called the store three times starting at 9:30pm and was placed on hold for over 8 minutes each time until I hung up and called back. The manager in charge timmy did not give me a chance to speak before putting me on hold each time. I finally got his attention after the 4th call and he had a serious attitude and hung up on me again. This is unacceptable and unprofessional, managers at this location seem to do whatever they want and get away with it. I asked to cancel my order and the manager hung up on me. Just poor manager skills and terrible customer service and understanding. My family waited over 2 hours for food paid (ordered online) and came out empty handed again! And it feels like this company truly does not care about these issues since they consistently keep happening.
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