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Domino’s Pizza complaint: Terrible Customer Service

Open 201 views Fast Food / Delivery

Filed 29 Mar 2021 by Kimberly

We ordered online (chicken alfredo, spinach feta bread, garlic parm chicken wings and ceasar salad) and since my daughter likes extra alfredo sauce (and there is no where to request it online) we called to request it like we always do. After nine minutes on hold someone picked up the phone and hung up on her. We called back again and placed on hold for 35 minutes. In fact we drove to the restaurant and she walked in with her phone in her hand still on hold. When we asked to speak with the manager, we were told there was no manager on site. We asked them to remake the alfredo and they refused. We walked out very upset!! Today I called and spoke to the manager on duty who was less than helpful and said he would make the alfredo if we could come and get it now. My daughter is out of town today and I told him this and he said Oh well, I’m sorry This is unacceptable and the customer service is horrible!!

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