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Filed 17 Jan 2021 by Shaquita

Disrespectful supervisor complaint. I called to order two small pizzas, hot wings and a two liter soda. I was informed that my complete order for all 4 items came to a total of $25 and some change. Informed the driver after he was tipped and he informed me to call back to the store. Called back to the store and I was hung up on the first time. Second time I called back I requested to speak to a supervisor a young lady named Charmaine stated that she was the supervisor. Once she was on the phone the conversation started off wrong on her part. Charmaine never allowed me to explain my complaint and stated that she wasn’t going to listen to me one because I wasn’t charged for the item I was told from a cashier that I did and stated that I was rude. Starting on the call I was not rude to the unprofessional supervisor who should know or be trained to deal with customers complaint being as though she is in the restaurant and customer service field. I have worked as a supervisor for many years and we are trained to defuse the situation not escalate it. Charmaine was very rude and not once did she allow me to stated my complaint, nor did she apologize for my order being wrong. This was very unprofessional of a supervisor. My call was between 10:45pm and 11:00pm if the call needed to be pulled. I also can be reached at 302-256-0951.

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