Domino’s Pizza complaint: Rude Manager and staff

This is to report the rude behaviour of staff at Dominos in New addington.We have placed a delivery around 20:00and our order number was 413361744.We have placed order for 9pm and it didn’t arrive until 9.30pm. Children were crying as it was late and they were starving, they had to go to bed very late too.we didn’t get a call from the store saying that they were running late.We called them 9.30 pm and asked about our order. Without even saying a sorry the person who attended the call spoke to us very badly and in a rude way and he hang the phone. We called again and requested to speak to the Manager. Surprisingly the manager even was so rude, he said they were busy that’s why they were late and he was saying it very rudely. We asked him what’s the point of being rude as we are the customers and we expect good manners from you, we also meantioned that we will take it further the manager laughed and said do what you can and challenged us. We do understand that Domino’s can be extremely busy but atleast they should be ready to apologise or let us know the reason ahead. This service lead us not to order from Domino’s anymore especially from New addington branch. We do really need a feedback for our complaint please.