Complaint: Rude and late

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My complaint:

I am a regular customer I Live 5 minutes from your store I ordered pizza $30 where it’s actually my tracker says my order is complete and has been delivered I still have not received my order and it’s been 30 minutes since they said they delivered it I called your store twice and both times I was treated as if I was retarded for calling they still tell me it’s on the way

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Justified complaint?

Suggested solution:

Thats up to you.

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