Complaint: Refused to take order

on 18 February 2021 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

I called to order pizza last night. Just called the number I usually order from. They asked me for my phone number they took my order. 30 min later the delivery driver called and said they were outside. But they delivered to my old address. When I called the store back the manager informed me that they will transfer my order to the Gum branch store and someone will be calling me for my credit card info. 30 min later no call so I called the manager informed me that she doesn’t know what I’m talking about and that there is a new store on Onslow that delivers to my area now. NOW MIND YOU all these stores are less than 5 min away from me. So the Gum Branch store says they will call The Onslow store and send them my order. Gum Branch and Western promised that someone will bring me my order because it was paid for already. 45 min later no pizza no call. So I call back. Then I was informed that the Onslow store refused to take my order. No one bothered to call me back so I could make alternative plans for dinner. I waited for 2 12 hours And still nothing. When I called to ask to speck to someone hirer up I was informed there was no number for me to call. VERY DISAPPOINTED in the service. I have been eating Dominoes since I was a child. Very unacceptable

0 0 vote
Justified complaint?

Suggested solution:

Someone needs to teach their managers some customer service

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