Domino’s Pizza complaint: Refund Not Given

On January 30, 2021 at approximately 9:16pm i placed an on-line order totaling 29.12, using Pay-Pal as my payment source ( Transaction ID 3F979150BN985961K ). I was given an estimated delivery time of 45mins to an hour. At 10:30pm i called the store to inquire about my order and was told that my order was out for delivery and wouldn’t be long before arriving. At 11:30pm, ( i still haven’t gotten my order ) i called the store again and asked to speak with the manager. The manager (she) informed me that they were extremely shorthanded (only had one driver) and that my order was just few minutes away. At 12:30am (still waiting for my order,) i called the store again and spoke to the manager for a second time (she was non-apologetic). At this time she informed me that my order will not be delivered and she would be refunding my money and adding a ten dollar credit to my account towards my next purchase. Needless to say, my money still hasn’t been refunded to my account yet. Can someone please intervene and fix this issue immediately. Thank you in advance. Matthew Simmons Jr.