Domino’s Pizza complaint: Overcharge

I work at WellNow Urgent care in Plattsburgh NY and we are frequent customers of Dominoes. We often order when we are busy or for staff meetings special occasions or just when we want to treat the staff to lunch. We often do the 5.99 2 topping deal. Today we ordered as one of our staff is leaving and this was his last day. The person who ordered did 1 with 2 toppings and the second pizza had 4 toppings. When the pizza was delivered it was noted that the total was $38 rather than the deal so I looked online and saw with the extra toppings the price changed to $9.97 plus the 599 but our receipt says that one pizza was 14.97 and the other was 14.99 plus the 5.49 delivery charge. I called Dominoes in Plattsburgh to ask and was immediately given to the manager. The young man was not very polite and told me we ordered wrong and he could do nothing about it. I said that WellNow orders frequently from them and even online if you add extra toppings it changes the price to $9.97 for that second pizza. The manager then said that we ordered incorrectly and could only have 2 toppings and that can not be changed. I then asked how a few extra toppings raise the price by $15 and he again said if we ordered correctly we get the deal since we did not that can not be helped. I said that this company is pretty nice to us but explaining 3 toppings raised the price $15 would not go over well and he said it was nothing that could be helped. I said that is not very good custemer service and he said the deal is the deal and we ordered wrong. It is sad to me that our patronage means so little to you. We at WellNow value the patient experience and would hope that if nothing else you would instill that in your management team. It was very insulting to be told we pay more than double simply because we ordered wrong. I just thought you would like to know why it will be a while before we patronize that store and it is a shame because we as a site have ordered quite frequently.

Thanks for listening,
A very sad crew at WellNow Urgent Care in Plattsburgh NY