Complaint: Over charged

on 25 September 2020 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

My daughter ordered two pizza’s yesterday. She added the discount code I received that day by text message. As she paid the discount was not removed. The discount code was tx210920 exp(27.09). When I called the store to point out the error, I was told “tough”. I am actually disgusted with the comment. This is the third time the discount codes have not worked and the time before was when I called and ordered and I was told the discount had be applied, when in fact it hadn’t. This is not professional for a large company.

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Justified complaint?

Suggested solution:

Seeing as this is the third time this has happened I actually want a refund or at least half of my money back.

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