Filed 3 Mar 2021 by Christy
I ordered 3 chic carbanara pastas without mushrooms..
All three had mushrooms that my family cant have, and 1 order had vegetables in it.. I called back and a manager named Drew told me that they would replace my order when I came back.. so I called the order in today to be replaced and Drew told me that they would only replace
The 1 that had veggies in it which was not true.All of the
Orders were incorrect as he agreed..Now we are back and forth about an order that he knew they didnt fix correctly.
He hung up. I called back and another answered the phone by the name of JOSHUA… he understood why I was unhappy.. He then agreed to make my order over, without hesitation after I told him what happened. I then ordered cinnamon rolls to my order and he threw them in free. He said i deserved them since I had to go threw so much getting my food corrected. He apologized about everything and won me back as a customer because at that point, I was about to stop shopping there. Thank you so much Joshua for handling the situation the way you did.
Moral of the story treat customers as you would want to be treated..
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