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Domino’s Pizza complaint: Ordered pizza and it was delivered to the wrong address twice for one order

Open 260 views Fast Food / Delivery

Filed 28 Mar 2021 by Relindis

I was at work and ordered pizza at about 8:00pm using my dominos online account which I have always used to order pizza to be delivered at home to my son for dinner. Dominos delivered the pizza to the wrong address. They dumped it at the door and left. The owner of the address then called me on my cell phone stating that she has her pizza at my house. I called Dominos, spoke to a manager, explained the issue and spelled out my correct address to the manager who assured me a new pizza will be made and delivered to my address. The delivery man called stating that he cannot find my address and was unable to deliver the pizza even after I had spelled out my address to the manager. The driver took the pizza back to dominos. By this time it is 10:20pm and my child had already gone to bed without eating. He had been up for a long time waiting for the pizza to be delivered. I am so upset because I paid for this pizza but did not get it. It is unfair to pay for a pizza I did not get and need a refund of my money.

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