Domino’s Pizza complaint: Delivery Time

I’m extremely disappointed at my order last night, I placed an order around 9:05 and just received my food at 11:50, waited about 3 hours for me to receive my food without any update on the wait. I’ve only received an update after I called twice, and still didn’t receive the proper estimate on wait time. When I’ve received my food it was extremely cold and not worth the price I paid for, they didn’t even bother in leaving the pizza under a heating lamp, or if they know they’re backed up they should at least have the decency of calling the customer to advise on the wait time, if I would’ve know I would be waiting for a $40 pizza for 3 hours I would’ve canceled my order on the spot but when I called the second time they’ve informed me that my pizza was out for delivery and it too late to cancel the order, is there a way I can get a refund for order946599? I was not satisfied with this order and this is my first time making a complaint, I normally don’t do this but I felt really disrespected last night with this horrible wait time and not one employee at this location was able to give me a proper wait time, they’ve only informed me that they’re “backed up” that’s not letting me know wether I’ll be waiting 30 minutes or 3 hours