Complaint: order not delivered second time this has happened.

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My complaint:

The last two orders I made on line as charged to my account but not delivered. I wish refunds for both transactions. In the first instance, they never notified us they were not delivering orders due to the weather. It was only when we called that they told us this but the order had already been charged to my account. The second occurrence, which was just yesterday, the online order was charged but never delivered. When we called we were informed they were running behind but we never received the order.

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Justified complaint?

Suggested solution:

Refund

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