Domino’s Pizza complaint: Order Employee in store

Hello,

I first started my order by phone at 816 237-1888. Before I verbally completed my order, a man came in on the line, took my order of 3 large thin crust pizzas, 2- meat lovers which had 2 meats on it and 1-double pepperoni and mushroom, and 16 pc parmesan bread bites. This order was read back to me but when I arrived at the store to pay and pick up the pizza, I was told they didn’t have my order.
I think my order is C01599 off the box label.

The cashier was terrible in communication, my pizza was coming out the oven but the pepperoni pizza crust was not thin. I saw it and asked this same person why and he said that is how it was called in. I was going to just accept the error and go on but. The employee taking $$ and boxing food didn’t wear a mask at all. Floors filthy with crumbs and counter full of receipts.

I asked for my receipt after paying the $48.62 with my debit card. The same cashier said my payment didn’t go tthrouh. I said it did, the machine said remove your card, processing then approved. I couldn’t get a receipt and I wasn’t paying him again to get one either.

Now I’m upset about the whole transaction. I looked on my bank account and I see the charge. Now I want a refund for that order for all my troubles. I don’t want pizza I want my money back.

Recap:

The order was wrong.

I was told my order wasn’t there but it was.

I asked for a receipt and told my payment didn’t go through. I didn’t get a receipt I walked out feeling like I stole it because he was incompetent.

I verified my bank account and I was charged.

I

Please verify my complaint and refund my payment.

Thank you,

Cynthia Mitchell 

816 -686-1270

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