Complaint: non-refunding the amount of cancelled order.

on 22 September 2020 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

On 31st of august 2020 , I ordered 2 paneer and onion pizza for an amount of rs 190 and another 2 pepper barbecue chicken pizza for an amount of rs 210 and there was a sum of amount of rs 452 which i paid online .

But, because of the autocorrect of the dominos app the delivery location was switched from sakchi,howrah bridge,jamshedpur ,jharkhand to howrah,west bengal.

After noticing the error i cancelled it , and reorder with the perfect location , the amount of 452 was debited and has not been refunded

I called the customer service but there was a negative response and and afterwards they said it will be refunded within a week,
but it has 22 days and i haven’t got any responses from them.
Kindly refund my amount as soon as possible.

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Justified complaint?

Suggested solution:

By refunding my amount.

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