My complaint:
The last order did not arrive, I am waiting for you to return my money as you promised me. The order was supposed to arrive at 10:45 pm, at 11:05 pm I called and I was told that he did not know when he would arrive because he still had to deliver an order at that time. My lunch break was only 30 minutes!
Suggested solution:
I want your money back (£ 21.84)