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Domino’s Pizza complaint: Manager was Rude, Delivery Driver Rude, Order incorrect and nearly and hour overdue

Open 79 views Fast Food / Delivery

Filed 28 Apr 2022 by Julie

I placed my order with an ETA of 16-26 minutes. At about a half hour beyond the 26 minute time I called the store. The lady I spoke with was very curt and not friendly at all. She told me the driver would be about 7 minutes. More than 10 minutes later the driver calls as he was lost – google gets our address off a bit. I explained we were the next parking lot, he was huffy and clearly irritated. When he delivered the order he was rude to my office manager. The order was missing an item, so I called again and before being transferred asked if it would be the actual store manager as the last person they transferred me to was rude. The initial person on the phone said yes. However when the store answered the lady started in on how I said she was rude and claiming she hadn’t been rude. I toldher she was very curt and I didn’t appreciate that. She started yelling and I asked her whether or not she could fix the missing boneless wings. She yelled at people in the store and said they would be delivery. Over all this was a HORRIBLE experience and this is the 2nd time this has happened with this store recently. The last time was a large order for my office.

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