Domino’s Pizza complaint: Failure to comunicate
Filed 27 Sep 2020 by Lucas
I ordered 3 hours prior, they did not update my orders but when I called they said it was coming within 40 mins but when I called an hour later i was told that it was not coming and it was being cancelled. I should have been told that I was not going to receive my order when I called after 2 hours. I get that on a saturday night it was busy but the employees should have been told to cancel orders before. I was waiting for 3 hours before I found out that I wasn’t going to receive my pizza. I think the management should have been more prepared to receive the rush they did and either reject orders or accept them. I am very disappointed and would not recommend dominos after this experience. If there is not a response or if there is not an effort to reconcile this I would definitely not recommend or offset dominos again.
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