Complaint: Employees laughing while they would put me on hold. And not ever pick up

on 27 December 2020 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

Hello. As someone who works with the public I want you to be aware of how disgraceful your Domino’s employees treated my family. We tried over and over to put an order in with this franchise. The first 5 times we called we figured it was just busy. However, upon hearing laughter when they would immediately put us on hold and never pick up I was beyond disappointed. The location is West Genesee street, Syracuse, NY. If you have trained your employees that it is okay to laugh while they keep a family on hold then please disregard this complaint. I am not looking for any compensation I nor will I accept. I feel you should be aware of a few individuals having fun at my family’s expense. I would appreciate a response and like to know what corrections will be put in place at this franchise. This is completely unacceptable. I have children crying because of your employees having a good time at our expense.

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Suggested solution:

I would like a response to my horrible customer service. I do NOT want anything free. Please ensure this does not happen to another family.

Employees laughing while they would put me on hold. And not ever pick up
Employees laughing while they would put me on hold. And not ever pick up
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