Filed 9 Aug 2020 by aumaru
I ordered 1 large, 1 medium pizza with 2 sides of 10 piece wings and upon placing my order, i instructed the person taking the order that the address is a business and ed the address multiple times because i had an issue with my order previously. The woman on the phone said ok, i got the address and proceeds to ask me for my number and i gave it to her. When the delivery person arrives, he goes to the wrong address-he goes to an apartment building and drops my pizza there. I missed his calls because, like I said, its a business that the delivery was coming to. When i finally look at my phone, i see missed calls from the branch and delivery person. When i called the delivery person back, he proceeds to yell at me why didnt you answer your phone when i called and I just left you pizza at the front desk. I told him that I am not going to another location to get my pizza because I specifically told the person who took my order that it is a business to avoid this confusion. The delivery man is saying I’m not coming over there and you should’ve answered your phone then this wouldnt have happened. He finally agrees to walk the pizza to the correct address and when he is prepared to give me the pizza, I am still trying to explain that I told the person who took my order that it was a business and he said I aint trying to hear all that and I said wow, that is awful customer service and he said whatever and proceeds to call me a chicken head. I’ve never in my life ordered from somewhere and paid money for a service or product and been called names. Because of how disgusting this delivery person was, I want him fired!!! I feel so disrespected and this could have all been avoided if the person who took my order communicated the correct address and made known that it was a business like i requested.
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