I ordered a pizza and the app used an address not even on my account for over 10 years. I tried to call the location and am still on hold 30 minutes later. I have yet to talk to anyone about getting a refund. I called my location and that manager advised me it is my problem and should pay attention to the app. He offered to take my credit card and place a new order. I order from dominos often but will be using all my points and not using this company again. As a single mother who just got off work it is sad im spending this much time on this. If the economy wasn’t so crappy I would just walk away from the 25.00. This is very poor customer service.
It would be nice if locations answered their phone. If one location won't then another location should be able to help when a client with a five year ordering history is in the computer and it is a clear error. Im not trying to steal anything and have been made to feel like I'm stealing food i paid for. All I wasn't is my money back on my order I didn't get.