Complaint: Delivery issues

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My complaint:

This is now my 5th time having my order messed up when delivered I like to resolve this matter an complain as well on the service. After having so many problems I would like to ask for some kinda creditrefund or both, this is a big deal cause I lose money time n time again due to the situation. Thanks for except my complaint

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Justified complaint?

Suggested solution:

Refund an credit

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