Domino’s Pizza complaint: Curbside Carryout Guarantee

The mobile ordering feature for curbside carryout elicits a guarantee; that if you arrive and your order is completed, and it is not brought out to you in 2 minutes that you will receive your order for free. This guarantee places unrealistic expectations on employees and business owners whose stores are short staffed and facing steadily increasing food prices. Why should employees have to deal with an unrealistic added responsibility that creates a point of conflict with consumers? After all, with all of the hostile acts that have been taking place across America against fast food employees, it seems to be absolutely necessary for large corporations to address policies that can (and do) create conflict with consumers.

It is also possible for employees of a given franchise to stop the timer short of 2-minutes, and not deliver the food on time to the customer who is waiting, so that the store is not responsible for reimbursing the customer. Typically, behaviors like this are encouraged or mandated by the acting franchisee or management. Ergo, putting employees in a potentially hostile situation.