I order pizza from dominos online on 11272020 order 1744 about 9:18pm. I told the guy I was there to pick up order. He said no bills over 20, so I pay with my debit the guy charge me twice 1st with an amount of 59.87 then another charge of 35.00. My total was 60.54. The guy came out saying I owe him 25 dollars still, so he told a girl there name Claudia, and Claudia alleged that I owe 25 dollars according to her system I told her my account was already showing two transactions with the amounts . I mentioned and she gave a me an unacceptable attitude saying you can pay what you owe or I cancel your order, I try to explain the transaction that were done and trying to have her look at my account summary so she see that I was charge twice with different amounts, she didn’t bother to see and she went ahead and cancel my order and I told her you can’t do that and she said she just did, she had the guy give back my debit card and shut door on me, I never had an experience like this because I’m not a person to argue but I did told her who is gonna refund back my money she said call your bank. So no pizza and on top of that no money refunded.
this is very very bad customer service and if this person Claudia is a manager she shouldn't be one. This is not a way to speak to a customer that is giving business to your restaurant, this lady told me that I needed to call my bank to get my money back, I better hope someone hire up then her speaks to her and have this fix because this is not appreciated at all I want someone to follow up with me about the situation