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Dollar General complaint: Refusal to give receipt

Open 226 views Convenience Stores

Filed 6 Feb 2022 by Wilma

On Tuesday, 20222 I visited this store. I am the President of the American Legion Auxiliary and we were putting together a Valentines Day basket. I purchased items and a gift card for $50 to restaurant. I wrote a check from our bank account at which time the cashier said declined which wasnt correct so I said I would pay with my personal debit card. I did and then cashier said no receipt printed. I said I need a receipt and he ask me why?? Really? I said then he needed to write down on paper what I spent and sign and date it and again he refused. I ask for a manger’s name all he would give me was a first name of Elizabeth, refused a phone and last name. He did write it on a paper with his name, Hunter B, would not date it or put the amount I spent. On the outside door it listed the Manger of Loren and district manager Dana Hoffman. I sent Dana a email and no response. My main concern is the gift card as I always give the receipt with a gift card when purchased to make sure no issues. I ask the cashier if he could ring up my purchases again and then void it so I would have a receipt and he refused as well. This is unacceptable. I would also like to bring to your attention that Hunter was no where to be found when I went to the check out. Another employee off the clock came in and said he would do find him and he did. Hunter was very rude and not willing to resolve this issue at all. I will never go into the store again and I have shared this on social media.

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