While Disney+ offers a wide range of beloved content, complaint data from our community has flagged several recurring issues with billing and customer support. Common complaints include unauthorized monthly charges, difficulties in canceling subscriptions, and a lack of effective customer service. Additionally, users report inappropriate commercials appearing on Kids profiles, which raises concerns about content monitoring.
To avoid these issues, we strongly advise customers to regularly check their billing statements and ensure they understand the subscription terms. If you encounter problems, address them immediately with customer service, documenting all interactions. Moreover, make use of the platform’s parental controls to manage content on Kids profiles.
Do you have a dispute or had a bad customer experience with Disney+? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Disney+.
Our sentiment meter has detected that Disney+ complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Disney+, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Disney+ over the last 12 months. The graph below shows a monthly breakdown.
Curious about Disney+'s track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Disney+ customers. Search, discuss and connect with other people in our community.
Complaint from sharmanbub on 06 February 2024 about Disney+.
You can see my Disney+ subscription expired on 17/10/2023. I have never resubscribed I cannot access my account to change anything and when I call the customer service helpline they say they cannot cancel on the phone. I have raised a fraud... Read more
Complaint from heartsanddunes on 24 June 2023 about Disney+.
I tried to cancel my account for 40 minutes online, had 8 tabs open and no way to do myself. Ended up calling and being on hold for 40 minutes. Already delete all apps etc. and after giving her my... Read more
Complaint from MAChula on 29 December 2022 about Disney+.
I have a disney subscription with no ads. I am paying the extra to remove ads but the shows that come up still show ads. To make it worse, I have a kids profile set up for my son. I... Read more
Disney Plus is asking for the birthday and gender of my children on their profiles before allowing them to watch any content which I pay for. This only occurs on their (set to children’s) profiles, not mine or my wife’s... Read more
Complaint from DisneySux on 02 November 2022 about Disney+.
None of their help pages work. They are intentionally avoiding contact! Also, I haven't been able to log on to my Disney account for a few days now. I haven't changed the password!!! Read more
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