Complaint: Transaction Dispute

on 06 May 2020 about Direct Express in category Payment Providers

New complaint
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My complaint:

On April 30, 2020 I was billed ×2 by the Plumber. I contacted DE to dispute the transaction on May 1st. After being on hold for 2 hours the associate said he did not see the transaction and hung the phone up. Today is May 6th, I have made several calls to DE and have waited on hold for several hours to have the associate hang the phone up on me once again. DE Customer Service is horrible, unprofessional, and uncaring.

0 0 votes
Justified complaint?

Suggested solution:

Dispute the transaction so my funds can be returned to my account. Stop hanging up on customer's

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11 months ago - We have posted a tweet about your new complaint about Direct Express

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