Direct Express complaint: Not received my card

I recently called direct express at the number on back of the card to order a replacement card and have it express delivery.first time I didn’t get it I called back and was told that I would get the express delivery fee put back on my card which it was, and then have that card cancelled and reissued same way express delivery.it never came so I called back and same thing happened.well this is the third time and it should have been here today because I thought it might have something to do with the address I was using so I gave customer service my new address and yet still no card.i just want my funds $430 something I believe then my account closed.well when I try to call to get delivery status it tells me that my ss number can’t be found.i need help getting my funds off of the card and close the account.ive already called SSI and told them not to put no more benefits on that card.what else can I do?