Skip to content
File a complaint
File a complaint

Direct Express complaints

Direct Express complaint: NO ATM ACCESS ON RENEWD CARD

Open 206 views Payment Providers
File your Direct Express complaint How does Complain.biz work?

Filed 1 Oct 2021 by J

Expired card replaced after first one sent to wrong address. Newly issued card cannot access ATM machines at two different locations. No sense in calling Direct Express if you cannot call six times and wait 20 minutes for a live agent.

Agent not able to help and denies any problem on their end was forced to order new card and pay another two day shipping fee. Their customer service is a disgrace for a treasury funded operation. The bank provides no website support if problem occurs. Their service may have been better a few years ago but since their contract renewal it is poor almost non existent.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Direct Express? Start the discussion above.

More Direct Express complaints

View all 803

Wronged by Direct Express too?
Make it sting!

Launch complaint