Direct Express complaint: Never received my replacement card

So I ordered a replacement card on July 13, 2023, I didn’t choose expedite because I thought I would have it by August 3, 2023. Well I never received it, but, I thought no worries, it’s a replacement card, not a new card because mine was lost or stolen, besides I never activated the card and my online account still shows the new card has been mailed. So I’m thinking I can still use my old card since the new one isn’t activated, WRONG, the Direct Express Agent claims they canceled my card the day I ordered the new one. What happens now, nothing, exactly right nothing, I have to have another card ordered and wait 5 -10 business days not calendar days or pay 14.95 for expedite to get it in two business days, which will be Monday, and it’s Thursday. I already paid 4.95 for a replacement card but that doesn’t count just because I didn’t receive the card, I have to pay it again or the 14.95. I have no access to my money, my bills come out automatically so now everything will have a return fee attached, where do I get that from, and my daughter and four grandkids live with me, we already struggle pay check to pay check, so I guess I will feed them love and a hard luck story until Monday. I was told there was nothing that could be done but order a new card again and sorry for the inconvenience. It’s great to know that to Direct Express, completely hurting my family and life is just an inconvenience to them.