My complaint:
There were fraudulent purchases made on my card april 1 that were pending after i took out 200 from an atm on the corner the night before. I called direct express 5 times 3 calls were noted from april 1-april 2nd to stop the pending transactions that were fraud from online sites that didnt even exist :shock:yet they kept saying they couldnt stop or pause the transactions, that i had to wait 5 days for the transactions to go throught, basically let these imaginary sites finish robbing my account before i could file a dispute. Which is against fdic laws!!! then when i explained that and asked for dispute they kept me on hold for 41 minutes. A rude aggressive woman berated and screamed at me then kept asking me if i was trying to record the call by being on speaker, when i said no and changed my phone to earface which is also a no brainer way to contract bacterial pathogens during a world wide bacterial viral attack called covid 19 at extreme attack i found it crazy and fkd up that she was acting so abrasive. Long story short she quickly hung up on me stating she didnt like the tone in which i was telling her the transaction number with. I had to immediately call back and claim my card stolen, they stated a new card was issued april 3rd. Its april 14th i had pay to het a new card and still I HAVE NO CARD AND ALL MU BILLS ARE BOUNCING!!!NEVER EVER USE DIRECT EXPRESS OR ITS PARENT BANKING COMPANY
Suggested solution:
Return my fee fir paying for a stoken card when one replacement card is suppose to be supplied to me annually for free.
Expedite a replacement card within 48 hrs via fed ex with documentation along with tracking free of charge to me
Fire the dispute phone agent(s) who handled my case transaction
Return fraudulent cash stolen from my account BACK TO MY ACCOUNT in full
Documented apology
$50,000 usd cash for monetary recourses due to pain and suffering, failure to adhere to fdic laws of banking and crimes against humanity for trying to prifut off of stolen credit card services during a worldwide pandemic at extreme
I also recorded all our phonecalls since your phone center claims the calls are already recorded for pergirmance purposes
