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Direct Express complaint: Missing Funds

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Filed 1 Apr 2023 by Isaac

My money went missing once again. Social Security sent out SSI Payments to individuals on March 31st and my payment did not appear in my Direct Express Account. I called Direct Express Customer Service multiple times yesterday and was told the money went to the wrong debit card. I was told the issue would be resolved within 3-5 hours and so far nothing changed. I had a supervisor from Direct Express cancel out the debit card that had the money on it and attempt to transfer the money to the debit card I have right now. He said it will return to the debit card I have within 24 hours and as of right now I still did not receive it. This is the second time this month that Direct Express has mishandled my money and it would be a good idea if they would just get shutdown.

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