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Direct Express complaint: Don’t use their card

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Filed 8 Mar 2023 by Leon

Direct Express Has frozen my account and ask me to send identification. I sent them E-Mail of my state ID both front and back. I faxed Direct Express a Certified Notarized photo ID to them. I certified a letter containing my state ID to which Direct Express signed for. Social Security ID me 3 Times in person to Direct Express.

I called Direct Express @ 1-888-741-1115 talked with a representative she told me that all that I have send for identification was NOT ACCEPTABLE and told me if I did not like it to start a bank account and forget about my Direct Express Account. My Social Security Benefits are still locked in that account.

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