Direct Express complaint: Did not help me

Complaint from Pparry222@gmail.com reported on 21 October 2022 about Direct Express

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Old card canceled new card activated merchant tied to refund old card you declined they will not refund the new card I want my refund I will take both to the bbb already complaint on netstreamers very rude to me I’m the customer not idiot

Suggested solution:

Accept my refund on old account which last week I was told possible now this week not check notes on my account I used to be a collector saved all history and hold time with you is bad

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