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Direct Express complaint: Customer service rep

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Filed 16 Sep 2023 by Beverly

I read the info on direct express cards and it says I could have one atm charge free per month and told the lady that I wanted to dispute the atm charge because I’m supposed to get 1 free per month. It was only like .89 cent but it’s supposed to have been free for me but I’ve gotten charged every money (or almost every month this year) and that .89 can add up even though it shouldn’t. Her exact words was “what are you filing a complaint about and I can’t reimburse you just .89. I explained again and she was just so rude and indirect through the whole phone call when there was no reason to be

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