Direct Express complaint: Customer Service Actions Resulted in My Income Being Delayed

Direct Express
August 22, 2023 Tuesday Afternoon @ 3:38pm
I felt like I was being helped by an intern not a seasoned Direct Express Employee…
And to top off the lack of professionalism, The D.E. representative had poor customer service, A complete total lack of communication, and made me feel as if I was being hurried off the phone, Instead of like a person that’s here to help with problems, And pleased to do so! There was absolutely no regards for the main thing I called for. To get ation on when the card was sent off, if at all. Instead she told me that she’s disabling the card and sending a new one out. Which caused my account to get disabled due to her total negligence and rudeness as well as delayed. It’s now the 2nd of September and I’m still waiting without a card or currency. I would like for this to be noted and placed in her file for future probationary periods or future advancements.
Thank You Respectfully

Manoyie A. Scott Ill