Direct Express complaint: Customer representative

Complaint from Mariealma reported on 07 April 2023 about Direct Express

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

The card keeps blocking my online purchases on cash app when I’ve approved then and it’s been 4 hours since the card was supposed to be unblocked and nothing I’ve spent 3 hours the first time waiting on hold and now this time on hold for 3 hours this is crap i have a bill that urgently needed paid by 5pm today now it’s late I’m aggravated with customer service and will turn into BBB THANK YOU

Suggested solution:

Hire more customer service representatives

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