Direct Express complaint: CANT VERIFY

Name: CANT VERIFY
Item: Direct Express
Author: Suzanne

Open 10 Sep 2021 487 views Payment Providers

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Filed 10 Sep 2021 by Suzanne

Tried for several months to update telephone and address discovering no info for security purposes didn’t match bank had on file. I have no idea why. Directions was to send photo of ID front back to docs@ my.usdirectexpress.com
I keep getting failure to deliver notices
Although my card dosnt expired until 2025 anything the bank sends is arriving somewhere.

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Case details

Status: Open
Company: Direct Express
Filed: 10 Sep 2021
Desired resolution: Give me an address so to send my personal info via snailmail.
Problem: Unable to update phone and address details
About: benefits debit card account

Progress

Filed
Company notified
Company replied
Resolved

10 Sep 2021 Complaint filed and published
10 Sep 2021 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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