Direct Express complaint: Can’t send money to anyone using money transfer

On March 12th morning I sent my sick mom $101 to use to go to hospital in Kenya through Worldremit phone.money transfer. The same time I tried sending her $50 for buying drugs but failed because there was hold on my Direct Express account. Within 3 days I called Worldremit 10 times and Direct Express 7 times to resolve the issue but failed. Worldremit blamed Direct Express for holding my money, while DExpress blamed Worldremit for not knowing the process how to collect the money from my account. All I know is that DExpress have blocked my account for reasons I don’t know. While contacting DExpress I was kept on hold for 45 minutes to over an hour 5 times. Till now DExpress have been giving me solutions to apply that doesn’t work. I’m unable to send me money anywhere through Worldremit, my favorite money transfer agency. My mom can’t afford money to buy drugs, while I could have sent her money to buy it.