Direct Express complaint: Cannot use my card, still blocked in Mexico.

Name: Cannot use my card, still blocked in Mexico.
Item: Direct Express
Rating: 1
Author: Michael

Open 18 Nov 2020 176 views Payment Providers

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Filed 18 Nov 2020 by Michael

I am living in Mexico and I lost my card. I called last Friday to find out Mexico put a 48 hour hold on my account. Well I still cannot use my card. Please please help. Now when calling you they day I need to send s photo ID! I should not have to do this as everything is as been verified.

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Case details

Status: Open
Company: Direct Express
Filed: 18 Nov 2020
Rating: 1/5
Desired resolution: Do whatever needs to be done so I can use my card please.
Problem: Card still blocked after hold
About: benefits debit card

Progress

Filed
Company notified
Company replied
Resolved

18 Nov 2020 Complaint filed and published
18 Nov 2020 Message from Bizzy: we notified Direct Express about this complaint.

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