Direct Express complaint: ✨️16 YEAR’S LOYAL✨️ YOUR SELF SERVICE OPTIONS ARE STILL NO BETTER 🤨…👎

Is this what it’s come to Direct Express seriously, I am so disappointed 😥

I have a disabled ♿ daughter that stayed behind in the state’s w/ no one available to help her. So since I’ve been her payee as her mother ever since she was Three w/ virtually no problems whatsoever from the SSA, I felt it odd that now all of a sudden when I go to the 🏧 to withdraw fund’s, the message I would get is transaction declined so when I go to the website to check on whether or not fund’s are even available I see that they are however pulling anything off the card is being declined 🤦‍♀️ then it dawns on me that this is probably in behind the six month period to use the card international which to me if their going to do this then they should also allow to customer TO EXTEND IT FROM THE WEBSITE or PROVIDE ONLINE CHAT SERVICE AT LEAST FOR THOSE W/ ONLINE ACCOUNT ACCESS SO CHAT SERVICE SHOULD BE AVAILABLE FROM THE SITE!!! But instead knowing that this is a customer service related issue where only HUMAN REPRESENTATIVE CAN CORRECT IT after being in business since 2008 I believe, they offer International customers nothing more except the choice to dial 765 778 6290 speak w/ a representative day’s after the payment has been posted mind you because of the heavy call volume their experiencing due to this being the first part of the month. OK, so again what’s wrong w/ self service where a person can go online access extentions??? Or if that’s a problem what about chat service??? I mean come on we’re talking 2023 so meanwhile my daughter’s in tears 😭 because she has kid’s to feed bill’s to pay like her cell phone transportation to get around no fund’s to do it on I’m not even going to get into food her light bill 🤷‍♀️ ummm why Direct Express has your self service options after all of these year’s not improved???
⚠️ PLEASE BE ADVISED TO CONSIDER ANOTHER COMPANY BECAUSE THE GOVERNMENT DOESN’T RELEASE THIS MONEY FOR IT TO SIT AROUND ACCUMULATE AS THOUGH IT’S NOT NEEDED PEOPLE DIRECT EXPRESS IS PROBABLY NOT HURTING FOR THE MONEY HENCE NO IMPROVEMENTS ON THEIR SELF SERVICE BUT THE POOR DISABLED WILL SUFFER KEEP THAT IN MIND THEIR DISABLED ♿