Complaint: Rude, unprofessional customer service

on 20 September 2020 about Dicks Sporting Goods in category Sports Store

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My complaint:

My sister brought my 10 year old niece yesterday, Saturday, to Dicks to buy a bike. Dale guy was extremely rude and wouldn’t let 10 year old try the bike. He sold my sister a $340 bike that was too small for kid. My sister was so upset on wat she was treated by salesman, Merve, that she made me come with her and return bike. Manager was very understanding and sorry that she experienced that from Merve. Manger sounded like Merve is one big problem.

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Justified complaint?

Suggested solution:

I’m in customer service for 30 years and know how bad today’s people are at their jobs. Lazy, resentful and rude.
Teach Merve manors, how to communicate nicely and respect customers!!!!
Or fire him. There are people starving that need a job. Hire someone grateful to work.

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