My complaint:
They outsource to Guyana. Underpaying employees. $519.35 GYD PER HOUR which is less than $6.00 USD PER HOUR!
The staff at the Guyana location for Dicks Sporting Goods chat site is working under massive toxic environment. From the HR generalist down to the two account managers for DSG Guyana.
No one seems to be doing anything. They are terminating staff members, threatening agents to have them dismissed if they say anything. And even banned agents from joint a zoom call with the representative from Dick Sporting Goods directly. It is utter shame that DSG has not yet looked in or investigate what is happening at the Teleperformance in GUYANA for Their chat center.
Agents are leaving.
Agents are scared to speak up.
Agents are working and just holding on cause their lives depend upon it.
The account manager even asked the agents not to tell DSG representatives how much they are being paid.
DSG needs to look into the center than runs their chat program.
That entire account is going through hell right now. Don’t believe me, try contacting the agents directly on their personal phones or setting up a zoom call privately with the agents. They’ll tell you as long as you can assure them that the information will be for your own use and disposal only.
Suggested solution:
INVESTIGATE GUYANA TELEPERFORMANCE DICKS SPORTING GOODS CHAT SITE!
