DHgate.com complaint: Not receiving order

Name: Not receiving order
Item: DHgate.com
Rating: 1
Author: Amira

Open 9 Dec 2022 119 views Retail Company Wholesaler

File your DHgate.com complaint How does Complain.biz work?

Filed 9 Dec 2022 by Amira

I ordered online two seperate items from DH gates for the first time however I log into my account today and nothing appears , it shows I haven’t ordered anything when I have
I have proof of purchase for both items, I didn’t even get an order ation email for both items either

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: DHgate.com
Filed: 9 Dec 2022
Rating: 1/5
Desired resolution: I would like a tracking number and order ation for both orders or a refund
Problem: Paid orders missing from account
About: online order

Progress

Filed
Company notified
Company replied
Resolved

9 Dec 2022 Complaint filed and published
9 Dec 2022 Message from Bizzy: we notified DHgate.com about this complaint.

See all 290 DHgate.com complaints

Discussion

0 comments

No comments yet. Been through something similar with DHgate.com? Start the discussion above.

More DHgate.com complaints

View all 290

Online order of shoes

I ordered shoes on October 2022. The total was $88.00 Canadian. There was no tracking . After two months I…

25 Dec 2022

No tracking information given, and only an automated response when messaged

I ordered 3 separate items from DH Gate. Tracking information never appeared. When I contacted the suppliers they sent automated…

8 Dec 2022

Item missing

I ordered two jerseys order 3247335706 I only received one jersey and when asked where the other item was the…

12 Nov 2020

Wronged by DHgate.com too?
Make it sting!

Launch complaint