DHgate.com complaint: No notification on delivered order

Dear SirMadam

I ordered 10 football kits from DHgate 21.11.2020. The expected delivery was 13.12.2021, but I received no notification about the delivery, and checked the delivery status, which said it was exported. Since then, I have been waiting for a notification ing the delivery.

I was starting to suspect that the delivery was lost, until I today received an email titled ordr status. This is the first notification of any sorts I have received since 25.11.2020.

I was horrified when I tracked my order and discovered that it had been delivered in late december, and returned to China on the 20.01.2021 as no one collected the shipment.

The only reason this happened is because I have not been notified at any time. I have received no emails, SMS messages or similar notifications, and for this reason the shipment was not collected.

When the shipment is not delivered on the estimated delivery date, it can not be expected of the recipient to track the order at all times.

As a customer I have a right to be notified when my order is delivered, and when this does not happen, I expect my order to be resent.

My order number is: 3275114819
The track number is: LZ525778625CN

Yours sincerely,
Mr. Ram Eirik Glomseth