DHgate.com complaint: DHgate refuses to get back to me
Filed 6 Mar 2021 by Wysenia
I have been reaching out to a seller who refuses to respond to me and give me my refund. The shop is “xinxinbuy” I placed my order 3 weeks ago and their listings say it should take a week to ship but two weeks had passed and they still have not shipped. I’ve messaged them multiple times and they did not respond until they declined my refund request and said they’d ship Monday (aka March 1st). They did not ship and I have sent them many messages all week and they still refuse to respond and I tried reaching out to DHgate and they also have not gotten back to me after 4 days. All I want is a refund. I don’t recommend shopping here, they do not care and have horrible customer service and do not deserve customers. I recommend going elsewhere such as eBay or AliExpress because this is ridiculous.
Report
Discussion
0 comments
No comments yet. Been through something similar with DHgate.com? Start the discussion above.
More DHgate.com complaints
View all 290Refusal to acknowledge
I purchased a dress after I was promised it would arrive in 3 weeks and material of dress. Immediately after…
Undelivered goods
My clothes and a pair of sneakers are not delivered since I paid for them last year
Scams
So i ordered shoes months ago and they have yet to be sent and they dont respond to any messages.…